With Digitisation, Piaggio's Workforce Now Has More Value-added Responsibilities

Digital has been a part of Piaggio's strategy in recent times. As part of the digital journey, the company is taking the enterprise applications closest to the customers so that the relation between Piaggio and end customers is further fortified

- Moumita Deb Choudhury

Although vintage is coveted when it comes to motor vehicles, but that certainly cannot be the design when it comes to the technology that fuels it or nor can it propel its maker’s organisation.

Modernising the core of technology which drives the digital transformation of an organisation is imperative, believes Abhinav Srivastava, CIO, Piaggio Vehicles Pvt Ltd. The company’s core technology thus went in for a makeover and it was revamped, followed by being populated with other functionalities. “If you wish to drive organic digital development then the core cannot be inorganic, simple!” he exclaims.

Digital has been a part of the company’s strategy for the past one and a half years. As part of the digital journey, the company is taking the enterprise applications closest to the customers so that the relation between Piaggio and end customers is further fortified.

Key to bump-free digital ride

Piaggio is looking at making its Dealer Management System (DMS) available on the mobile phone platform rendering it extremely convenient for the dealers. “Earlier the DMS was on-premise, then we took it to private cloud created by us but now it is being taken from private to the public cloud and will result is a significant cost reduction and a much better user experience,” he says.

The company has implemented several initiatives around digital transformation on its shop floor. “Our shop floor application is predominately Oracle and we have done multiple enhancements around Oracle. A lot of activities are happening around SAP wherein we have moved onto S/4 HANA, and we are in the process of implementing Fiori which is the mobile version of SAP. All these will be on mobile platform and be way more swifter, optimised and user friendly as compared to the earlier version,” informs Srivastava.