The Essential Guide To Hotel Hygiene

Industry experts and market leaders share their expertise on best hygiene practices within hotel rooms and kitchens for a superlative guest experience

- Nisha Shukla

A clean and hygienic hotel can turn an average stay experience for a guest into a luxurious one. While lavish and well-appointed amenities and a cosy bed is what a guest may look forward to during their stay, cleanliness and sanitation still ranks top on their priority list.

Clean and ambient rooms can help hotels to double their ROIs whereas unclean rooms, unhygienic food handling and poor facilities can impact customer loyalty. Not only are guest less likely to return, there is also a real possibility of a disease outbreak. Thus, it becomes essential to constantly monitor hygiene practices adopted by hotels, especially in the key revenue-driving segments, i.e. rooms and kitchens, owing to their high operational and commercial value.

Market leaders and industry experts share their insight on the practices that have a major impact on a hotel’s hygiene standards.

Waste management

Managing the waste effectively plays a crucial role in maintaining a hotel’s hygiene as well as in saving costs. “The solid waste at Grand Hyatt Kochi Bolgatty is segregated in three bins, which are colour coded. Green bins are used for biodegradable waste, whereas blue is used to collect paper and plastic and red is used for glass bottles and tins," says Grand Hyatt, Kochi Bolgatty's hygiene manager Shalini Jain. “Segregation starts from the kitchen and when the bins are half-full, they are carried to the garbage area and put in the chiller to prevent bacterial growth. The biodegradable waste is collected by the vendor for cattle feed. Besides, used oil is also collected from the kitchen and given to the soap industries on a monthly basis. Waste water is used in the STP plant, for watering the plant in the garden and in the cooling tower.”