Lowering Adoption Barriers To AI

Although AI as a concept has been there for a very long time, it is only now that the businesses are exploring the technology to see how it helps in their transformation objectives. Artificial Intelligence(AI) and Machine Learning(ML) technologies are now being used extensively to recognize patterns across data, user interactions to draw insights and do away with the mundane tasks, so on and so forth. Premalakshmi R, Head - Cloud Platform, Oracle India talks about how the traditional businesses and applications are able to improve their user experience and productivity by infusing AI/ML into the business processes and customer interactions. Excerpts:

- Soma Tah

What are the low-hanging fruits for AI in terms of adoption? How technology decision makers in organizations embracing it?

When we look at some of the Indian Businesses who are embracing AI and ML technologies, the advantages become very evident from the business standpoint – customer engagement, enhancing employee experience, self-help, etc. AI-enabled chatbots, analytics for real-time decision making are some of the key areas where Indian CIOs or Indian businesses are extensively deploying AI and ML. Organizations are certainly understanding the value of AI and ML and putting them to use in the areas where they can be more data-driven to enhance experiences, take away mundane activities which otherwise is required to be done manually.