Apps, WFH, VPN & VDI save the day

Additionally, AI & ML deployed for sales and service:

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Shriram Transport Finance Company has played a credible role in the financial inclusion of millions of First Time Buyers (FTBs) and driver-turned owners (DTO) by offering affordable finance on pre-owned commercial vehicles. Established in 1979, the company is an asset financing NBFC with pan-India network of 1758 branches, 831 rural centres and partnerships with 500 private financiers.

Shriram Life Insurance, also part of the Shriram group, has an overall customer base in excess of 19 million, having more than 75,000 employees across 3800 offices, with net profit of ₹22 billion and AUM in excess of ₹1.50 trillion.

P. Sridharan, Joint Managing Director, Shriram Transport Finance Company and Manoj Kumar Jain, Managing Director, Shriram Life Insurance, discuss ways of tackling the changing needs of IT services for their respective group companies amid the uncertain times of the pandemic.

Mehul Dani: How have requirements for IT services changed during the pandemic times compared to earlier periods?

P. Sridharan: Usage of mobile platforms has significantly gone up. We re-imagined customer journeys and introduced an end-to-end frictionless experience platform ‘Your Mobile, Your Branch’ for our customers to simplify onboarding and servicing. Most of the new business activities, which are usually done at the branch can now be done on mobile. We have been fairly successful due to the ease of use of our customer-facing applications that can be seen in the quantum of business and collections/ payments sourced digitally.