A Culture for Microservices & A Strategy for Chatbots

A Culture for Microservices & A Strategy for Chatbots

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Mehul Dani: For which products/services/ innovations has your bank won the IBA Banking Technology awards recently?

Raphael T.J.: South Indian Bank has won awards across all the main categories, including the Best Technology Bank of the Year, at the IBA Banking Technology Awards, 2020. The bank’s IT vision, technology priorities and focus areas, the initiatives undertaken, annual action plans and IT organizational framework were discussed by the awards committee.

The bank has been highly proactive in implementing frameworks to promote innovative ideas such as cloud adoption, green technology and leveraging the power of social media. Three of our projects under the innovation track were highlighted:

a. Robotic Process Automation (RPA): We have implemented RPA in our various departments and process, which has helped minimize mundane human efforts, improve our TAT and increase accuracy in processes.

b. DIYA (Do It Yourself using Aadhaar): The key objective of DIYA is to promote a green environment in the bank by increasing the eKYC verified accounts, thereby reducing paper usage. It covers various customer onboarding options like biometric eKYC at branch level and account opening tabs carried by our business correspondents. It also supports self onboarding through Aadhaar OTP.

c. Enterprise Service Bus (ESB) and API banking: We have exposed many of our business features in our ESB/API banking. This has helped to get new business opportunities and improve convenience and TAT for existing clients.

What are the other major technologies and applications that the bank has deployed?