FRESHWORKS UNVEILS FRESHSERVICE JOURNEYS TO STREAMLINE EMPLOYEE TRANSITIONS

Al-powered automation simplifies onboarding, offboarding, and promotions—boosting cross-departmental collaboration and productivity

- SRINI RAGHAVAN CHIEF PRODUCT OFFICER, FRESHWORKS

"Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience."

In a move set to redefine employee experience management, Freshworks has launched Freshservice Journeys, a powerful new capability designed to simplify complex transitions across departments such as HR, IT, and Facilities. Integrated into the company's IT and employee service management platform, Freshservice Journeys leverages AI-powered workflows to eliminate friction in onboarding, offboarding, promotions, and relocations.

Modern enterprises often struggle with fragmented workflows and siloed operations that slow down critical employee processes. Freshservice Journeys addresses this challenge head-on by enabling no-code automation and cross-functional coordination, helping organizations reduce delays, minimize errors, and improve accountability across teams.