Why process intelligence is India's next tech frontier

Behind every Al breakthrough is a silent revolution-process intelligence. As enterprises chase speed and insight, India's tech brainpower is quietly building the future where workflows think, adapt and transform in real time

- BHARTI TREHAN

Sarangadhar Sahani, Sr. Director of Engineering, Celonis, has a front-row seat to something quietly powerful: how India’s developer talent is helping shape the future of process intelligence. With the global race for AI innovation heating up, the silent hero in the enterprise stack is often overlooked—operational efficiency. And that’s where process mining, automation and intelligence are beginning to shine. But this story isn’t just about technology. It’s about mindset, collaboration and the subtle shift from reactive software development to proactive business transformation.

From systems of record to systems of performance

For decades, enterprise software focused on storing and managing data. But in today’s world, that’s no longer enough. The real need is to understand how processes behave across systems and then optimise them.

That is where process intelligence comes in.

What began as process mining has now evolved into a real-time, AI-assisted operating layer. It observes, learns and suggests improvements. Instead of relying on after-the-fact reporting, companies can now gain live visibility into how their operations are functioning and failing.

This shift is being powered by a new breed of tools that sit on top of existing enterprise systems. But the real differentiator lies in their ability to translate raw data into action, not just insight.

India’s tech talent is taking centre stage

What makes this evolution even more significant is the role India is playing in it. The engineering muscle behind many global process intelligence products is increasingly rooted in India's development centres.