GenAI - Key to Root Cause Analysis (RCA)

As Al-powered solutions gain momentum, one of the most significant areas of impact is software quality assurance, particularly in RCA

- SUBRAMANIAM THIRUPPATHI

India is rapidly adopting GenAI and digitisation. As AI-powered solutions gain momentum, one of the most significant areas of impact is software quality assurance, particularly in Root Cause Analysis (RCA). Every second, millions of digital transactions and IT operations run across India's tech ecosystem. But when things go wrong, identifying the root cause can take hours or even days. Enter GenAI – set to revolutionise how businesses troubleshoot software issues, enhancing speed and accuracy like never before. RCA is a crucial yet time-consuming process that involves investigating logs, analysing code, and correlating system behaviours to pinpoint the underlying causes of defects. With the increasing complexity of modern software systems, traditional RCA methods are becoming less efficient, necessitating advanced AI-driven solutions to automate and streamline the process.

GenAI's Role in Enhancing RCA