Health Plan: At a glance

By 2028, the NHS app "will be a full front door to the entire NHS" and act as a "doctor in my pocket" for patients.

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A new part of the NHS app called My NHS GP will "help patients better navigate the health service", powered by artificial intelligence (AI). Those who do not have an urgent or emergency need, but who are struggling to find an alternative to A&E, will be signposted to places they can get care. The app will use AI-algorithms to take a patient's symptoms, ask followup questions and provide guidance. The app will also help patients book a remote consultation if they need one, or a face-to-face appointment if they prefer.

Patients will be given more app support to book their own urgent appointments rather than facing long waits in A&E. Clinical professionals will also be able to triage patients in advance.

In order to make the move "from bricks to clicks", the plan said people will have a single patient record combining their health records plus personalised information to help improve their health.

Patients will be able to use the app to choose their preferred provider, see whether it delivers the best outcomes, has the best feedback or is simply closer to home through a section called My Choices. The app will also show data on clinical teams and clinicians.