GWR on the right track with autism -friendly award
Western Daily Press
|November 06, 2025
GREAT Western Railway (GWR) has become the first train operator to achieve a national award in recognition of its work to provide an autism-friendly environment and inclusive customer service for autistic people.
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GWR has gained the National Autistic Society's Autism Friendly Award, which supports businesses to be more inclusive for autistic people by providing accessible customer services, information and environments.
After initially being recognised for autism-awareness initiatives between Plymouth and Penzance, GWR has now received the Autism Friendly Award for the whole of its network, which links London with the South West of England and South West Wales.
The train operator has created several autism-friendly products designed to help autistic people travel by train. These include:
A soundbite series that allows autistic people to understand the sounds they may experience when travelling by train.
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