Tele-vet ZumVet shuts down without notice; police probing

Pet owners unable to contact firm to cancel payments for subscriptions

- Judith Tan Correspondent

Veterinary clinic and telemedicine provider ZumVet has shut down, raising hackles among pet owners, some of whom had to cancel their credit cards to stop subscription charges.

They told The Straits Times that their monthly subscriptions ranged from about $6 to $300.

Several pet owners tried to contact ZumVet to cancel their payments, but to no avail.

Dog owner Ron Lin tried to cancel his subscription in September. “The website was perpetually down, and then I got charged ($110) because of that,” he told ST.

Another client said she first noticed comments posted in September by pet owners, mainly on ZumVet’s Instagram platform.

“They had ordered items that were not delivered. Some were unable to get in touch with ZumVet, and had been trying to log in to the ZumVet website, only to receive a message that ‘user pool not found,’” said the 42-year-old, who declined to give her name.

“I checked the site multiple times and it was completely down. Like me, many were still being charged for memberships until they cancelled their credit cards.”

Some found the clinic shut when they dropped by with their pets for annual health checks and vaccination.

When the ST team went to the clinic at Block 416 Ang Mo Kio Avenue 10 on Dec 16, it had been cleared out, with a “For rent” sign on its door.