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Singapore Pools stops charging transaction fees for e-payment options
The Straits Times
|November 12, 2025
About $1.5m in such fees collected since rules prohibiting them took effect in March 2024
Transaction fees for all e-payment options will no longer be charged by Singapore Pools, which had long imposed a 10-cent PayNow fee.
The move, which took effect on Nov 11, will give “greater convenience to our customers”, said the country’s only legalised sports, lottery and horse racing operator in a statement on the same day.
In response to queries from The Straits Times, Singapore Pools said that it had been collecting the transaction fees since November 2022 — before the March 2024 implementation of rules that prohibit such a surcharge - and had collected approximately $1.5 million in such fees since the rules took effect.
The fees were used to offset the processing costs charged by banks for additional services related to PayNow, it added.
The operator did not address a query on whether it intended to refund customers.
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