Scams Banks seek to balance convenience and security

We thank Mr Zhang Baoguang for his feedback and understand the concerns about delays in banks processing local fund transfers ("Banks' anti-fraud departments should do better and not hold up genuine transfers", Nov 4).

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We also thank Mr Tan Peng Boon for his suggestion for banks to exclude local transfers to customers’ own accounts from the new anti-scam safeguard (“Exclude bank customers' local transfers to own accounts elsewhere from anti-scam action”, Oct 13).