MaNaDr Must Ensure Regulatory Compliance Regardless of Structure: MOH

The Ministry of Health (MOH) has responded to claims made by MaNaDr chief executive Siaw Tung Yeng about the firm's corporate structure.

- Timothy Goh

Dr Siaw had told the media on April 2 that MaNaDr Clinic operates independently as a subsidiary of its holding company Mobile-health Network Solutions and manages its own clinic operations.

MaNaDr Clinic's licence was revoked on Dec 20, 2024, after MOH's investigations discovered lapses in its operations, including numerous cases of very short teleconsultations lasting one minute or less, which still resulted in prescriptions and medical certificates.

MOH said that under the Healthcare Services Act (HCSA) 2020, all licensees and their key office holders are ultimately responsible for ensuring compliance with regulatory requirements, regardless of the licensee's corporate structure.

"Licensees are also fully accountable for the safety and quality of the healthcare services provided by the clinic, including telemedicine services, and must ensure that the services comply with the applicable ethical and professional standards," it said in the statement released on April 9.

During the media briefing on April 2, Dr Siaw said that MaNaDr's clinic operations and its telemedicine platform MaNaDr are separate businesses that run independently of each other under the company Mobile-health Network Solutions.