Australia’s TPG Telecom links client’s death to outdated Samsung phone

Australia’s TPG Telecom said on Nov 18 that a customer died after failing to make emergency triple zero (“O00”) calls on the company’s network from a Samsung device that was operating out-of-date software.

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At the time of the attempted contact to the triple zero service, TPG’s mobile network was operational and no outages were occurring, it said in a statement.

The incident comes just two months after two back-to-back emergency call outages at the country’s No. 2 carrier Optus affected thousands and were linked to the death of four people, sparking a parliamentary inquiry into the Singtel-owned company.

The incidents have increased pressure on telecom providers to guarantee uninterrupted access to triple zero.