We don't just store documents, we automate mission-critical business processes within organizations with their documents

Hyland empowers organizations with unified content, process and application intelligence solutions, unlocking profound insights that fuel innovations.

- RITWIK MUKHERJEE

Hyland empowers organizations with unified content, process and application intelligence solutions, unlocking profound insights that fuel innovations. Trusted by thousands of organizations worldwide – including many in the Fortune 100 – Hyland’s solutions fundamentally redefine how teams operate and engage with those they serve. Speaking to The Statesman, Jitesh Ghai, CEO, Hyland, decodes Hyland’s unique model, their Kolkata and India expansion plans and much more.

Excerpts:

Q: How do you describe Hyland? What does it do?

A: Let’s talk about Hyland. What do we do? We are approximately over $1.2 billion in revenue globally. We’re an enterprise software leader in the market of enterprise content management. I emphasize enterprise software leader because there are many technology companies, some are B2C, business-to-consumer – Netflix is an example. We are enterprise. Our technologies sit inside organizations to help them manage their content.

What do I mean by content? It depends on industry – documents, in healthcare, images, X-rays, colonoscopies, mammographies, etc. – really important, mission-critical, unstructured data. Many organizations talk about data, but there is structured data that sits in databases, and then there is unstructured data, like PDF and Word documents.

We are focused on delivering value from unstructured data, and I’ll explain later why it’s very exciting for us as the largest enterprise software leader focused on this market with artificial intelligence. Because artificial intelligence is only as good as your data. And unstructured data is 80 percent of an enterprise’s organization. Previously, before large language models, you could do very little to unlock value from unstructured data. Now we are innovating to unlock lots of value.

Q: So you deal with any documents, any images?