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Tshwane municipality faces backlash over incorrect cleansing levy bills
The Star
|October 07, 2025
THE City of Tshwane has been embroiled in a controversy over the monthly cleansing levy of R194 after approximately 12 000 customers were incorrectly billed in September.
However, the municipality said it would only do a reversal credit and that no cash refunds would be issued to affected residents.
The Gauteng High Court previously ruled the levy unlawful, and the city has since petitioned the Supreme Court of Appeal to challenge the judgment.
Municipal spokesperson Selby Bokaba explained that the city's appeal automatically suspended the high court's judgment.
Despite the controversy, the city has assured customers that it is making steady progress in resolving affected accounts. About 12 000 accounts, representing less than 2% of the city's 780,000 customers, were impacted by the billing anomaly.
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