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Insurer sued over car theft claim denial linked to tracker
The Star
|October 07, 2025
THE owner of a car has taken legal action against Discovery Insure as it refused to reimburse her for the theft, as the insurer claimed that the tracker device in the vehicle was faulty and that this was contrary to their agreement.
is taking legal action after insurance company Discovery refused to pay her for her car which was stolen, as the insurer claims the tracking device did not work. Independent Media
(Independent Media)
Nicole Hoolsema (plaintiff) turned to the Gauteng High Court, Pretoria, for an order compelling Discovery to pay her for her loss.
The plaintiff concluded an insurance agreement with the insurer in January 2021. In terms of the agreement, Discovery insured Hoolsema's vehicle against perils such as theft, hijacking and damages.
The insurer's obligation to indemnify the plaintiff is conditional upon the installation of a Discovery Insure Crowd Search motor vehicle tracking device. This device must be in full working order at all times.
In terms of the agreement, Discovery made it clear that there would be no cover if this was not done.
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