'I'll never use them again' says dad 'abandoned' at airport by TUI

A HOLIDAYMAKER has vowed to boycott airline TUI - after being left 'abandoned' overnight.

- Thomas Cooper

Jason Hall has branded the company's aftercare 'shocking' after not being fully compensated for his extra travel costs.

But he has since secured a full refund after The Sentinel intervened in the case.

The 54-year-old had been enjoying a nine-day getaway with his 13-year-old daughter in Cyprus, below, and they had been due to land at Birmingham Airport at 5.30pm on August 6.

But after a small aircraft crash-landed on the runway, Jason's flight was diverted to Cardiff Airport, arriving at 6.10pm.

Passengers on the Dreamliner aircraft were promised return transport would be arranged - but Jason says this did not take place.

Jason, of Clayton, said: "I can't complain about the holiday - it was lovely. Coming back was where the trouble started. We were promised that we'd be provided with coach travel back to Birmingham - I didn't mind, these things happen sometimes.

"We spent an hour-and-a-half collecting our bags because they weren't expecting two massive 300-passenger TUI planes in. But once we'd got our things, we couldn't see a single member of TUI staff in the whole airport.