Govt must treat public grievances as opportunities to identify flaws: Govt

UNION Minister Jitendra Singh on Wednesday said over 26 lakh public grievances are filed each year, and the government must treat them as opportunities to identify flaws in policies and administrative rules.

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Addressing an event, the Union minister of state for personnel called for a fundamental shift in the way public grievances are handled and emphasised that their redressal must go beyond disposal to ensure citizens' satisfaction.

"Grievance redressal ought to be a tool for systemic reform and ease of living,” he said.