Gå ubegrenset med Magzter GOLD
Få ubegrenset tilgang til over 9000 magasiner, aviser og premiumhistorier for bare
Prøve GULL - Gratis
Trainline's new AI customer assistant veers off the rails
The Observer
|June 15, 2025
Among other errors, bot insists an adult can travel with child's ticket
Ask a railway official if you are allowed to travel using a child's ticket despite being an adult and you will probably get short shrift: buy the correct ticket or face the risk of a penalty fare.
But ask Trainline's new AI assistant —which launched last week claiming to be akin to a "personal rail expert in your pocket available whenever you need them” - if the ticket you bought for a 15-year-old is valid for you, aged 30, and you will get a very different response. “I’ve looked up the terms and conditions and I can confirm you can travel with ticket at age 30,” the bot told an Observer reporter last week. “Your anytime day single ticket doesn’t have any age restrictions.”
Denne historien er fra June 15, 2025-utgaven av The Observer.
Abonner på Magzter GOLD for å få tilgang til tusenvis av kuraterte premiumhistorier og over 9000 magasiner og aviser.
Allerede abonnent? Logg på
FLERE HISTORIER FRA The Observer
The Observer
Can a biopic of the Boss be anything other than blinded by his light?
Heavens above, not another biopic. I'm still in recovery from A Complete Unknown, James Mangold’s attempted unveiling of The Mysterious Soul of Bob Dylan starring Timothy Someone-or-other.
2 mins
October 26, 2025
The Observer
Reeves is still only getting part of the Brexit message
The financial markets, and much of the media, seem obsessed by the level of public sector debt and borrowing.
3 mins
October 26, 2025
The Observer
The anonymous Twitter troll account set up to discredit Virginia Giuffre
The online attacks came thick and fast, all 479 of them designed to discredit the accuser of Epstein, Maxwell and Prince Andrew.
5 mins
October 26, 2025
The Observer
Badenoch and Farage should stop playground politics of making rules they can't keep
Do unto others as you would have them do unto you. That's the golden rule I remember being taught as a child in primary school. Not a bad guiding principle.
3 mins
October 26, 2025
The Observer
Museums are in the pink while corporate sponsors remain shy
By embracing private philanthropy, the sector has received record sums, however businesses are feeling burnt by protests, write Nicole Fan and Stephen Armstrong
3 mins
October 26, 2025
The Observer
'Democrat saviour' or 'commie bastard': Mamdani, would-be king of New York
The 34-year-old socialist set to become the Big Apple's first Muslim mayor may be the left's greatest hope - and biggest threat. Hugh Tomlinson joins the new star of US politics on the campaign trail
8 mins
October 26, 2025
The Observer
Use Russia's money
Europe has missed its chance to hit Putin's finances
2 mins
October 26, 2025
The Observer
Struggling 'clean food' brands dig in for long haul
Autumn, season of mists and mellow fruitfulness, wrote Keats. Not if you're in the plant-based food industry. Sales at major brands, including Oatly and Beyond Meat, are stalling.
2 mins
October 26, 2025
The Observer
Reeves mission: to build a European Silicon Valley centred on 'golden triangle'
Brexit is costing the UK 80bn a year in lost taxes, hitting output by up to 8% and investment by more than twice as much. The chancellor has her work cut out
5 mins
October 26, 2025
The Observer
Academics sign letter of support after ‘vile’ abuse of Israeli professor
Tom Watson, Margaret Hodge, Michael Grade, Prof Andrew Roberts and hundreds of academics are among more than 1,600 signatories of an open letter condemning a “targeted harassment campaign” against an Israeli professor at a London university.
1 mins
October 26, 2025
Listen
Translate
Change font size