My Aviva motor policy claim had a breakdown

I bought a car insurance policy with Aviva through Crosby Insurance Brokers for £616, which started on 22 August 2024. In early November, about 10 weeks after taking out the policy, my car was hit when stationary and was written off.

- By Jill Insley

The insurance policy was not used after this point.

Aviva responded very promptly to the claim, and I was reimbursed for the value of my car by January 2025.

However, I am having problems getting reimbursed for the remaining, unused, days of my car insurance policy, and I have still not received any payment, despite multiple conversations and complaints to both Crosby and Aviva. Both companies claim the responsibility for setting the level of reimbursement lies with the other party. Aviva has transparent refund guidance, but this doesn't seem to apply as I bought my policy through a broker.

Amazingly, Aviva says that it can't even see my policy and that all it was responsible for was managing any claims.