New SOP to make TN buses disabled-friendly

IN an attempt to make public transport services disabledfriendly, the state transport corporations have issued a new standard operating procedure (SOP) for drivers and conductors of government buses to make travel comfortable for disabled passengers.

- SUBASHINI VIJAYAKUMAR

One of the key points of the new SOP, issued based on a directive from the transport department secretary, is the mandatory feedback mechanism to be put in place to receive response from disabled passengers.

Each transport corporation has to come up with a system to collect feedback from disabled passengers, based on which suitable guidance must be provided to drivers and conductors at their monthly training session, a top official of the transport department said.

"Making sure drivers and conductors are sensitive to needs of disabled persons is important. Corporations should engage with them to understand their needs," he said.