'AI is a tool that enhances productivity; it doesn't replace jobs'

RTIFICIAL Intelligence (AI) is a tool that enhances productivity rather than replacing jobs, said Shelton Rego, vice-president of sales, Freshworks India.

- UMA KANNAN @ Bengaluru

On the sidelines of 'The Freshworks Experience - AI-powered Service Revolution' event that was held in Bengaluru recently, Rego told TNIE that developers now collaborate with AI to deploy and debug code and employees must constantly update their skills to align with new technologies.

"As the saying goes, 'If you don't use AI, you might be replaced by someone who does'. The focus should be on leveraging AI as an assistant to amplify your capabilities rather than fearing it as a replacement," he explained.