Our Target Is To Achieve 40% CASA By FY26

UNJAB National Bank, the third-largest PSU bank, has posted very healthy fourth-quarter financial numbers. Managing Director and CEO Ashok Chandra spoke with Dipak Mondal about the bank's Q4 result and its key focus areas in the new financial year.

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Profits are up, net interest margin has improved, cost of funds is down, and asset quality has strengthened. Do you still see any pain points? One area we are focusing on is RAM (retail, agriculture, MSME) and CASA (current account savings account) segments. This year, our main theme is better customer service, supported by improved branch and ATM ambience. We've launched initiatives to strengthen these segments, and you'll see visible changes in two to three months.

Could you elaborate on the CASA initiatives? On April 12, we launched 34 initiatives to revamp CASA products. These offerings are competitive, not just among public sector banks, but across the industry. We've designed products for salaried individuals across income levels, non-salaried customers, women, youth, farmers, senior citizens, and prisoners. We've opened 1.8 lakh accounts under these segments, mobilizing ₹300 crore.