Now, rate your police station’ experience in Kerala

"GOOD morning, how was your experience visiting our police station? Please rate from 0-10." Don't be surprised if you get such a call seeking your feedback shortly after your visit to a police station.

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The Ernakulam Rural Police, in a first-of-its-kind initiative in the state, has set up a special desk on the lines of customer care desks to collect feedback from the public visiting any of the 34 stations under it for various needs. The initiative follows a direction of state police chief Sheikh Darvesh Sahib on the effective functioning of public relations officers (PROS) in each police station in providing services to people.

Explaining the initiative, Ernakulam Rural police chief Vaibhav Saxena said, "Usually, after visiting a hotel, shop or service centre, we get a call from a customer care representative seeking feedback. The same concept has been applied here. After all, police are also service providers who function with taxpayers' support."