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Life insurance ombud recovered R140.6 million for beneficiaries since January
The Mercury
|October 14, 2025
DEALING with bereavement is a challenging time for all families and life insurance matters can make the situation more difficult; however, complaints can be taken to the Life Insurance Ombud at the National Financial Ombud Scheme (NFO).
The Life Insurance division offers free, independent assistance to beneficiaries who feel an insurer has unfairly declined a life insurance claim.
According to a statement from the NFO, the division has, from January 2025 to date, recovered a total of R140.6 million in respect of all life insurance claims, including declined claims that were reversed and compensation awarded for poor service.
Denise Gabriels, Lead Ombud of the Life Insurance Division of the NFO, said, “Our mission is to resolve financial services complaints fairly, impartially, and efficiently. We operate independently and without fear or favour, always guided by our values of excellence, integrity, passion, and vision.
Denne historien er fra October 14, 2025-utgaven av The Mercury.
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