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Salesforce launches Agentforce 3 to solve the biggest Blockers
The Island
|July 11, 2025
Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced Agentforce 3 — a major upgrade to its digital labor platform that gives companies the visibility and control to scale AI agents with confidence.
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As adoption accelerates, the key blocker has become clear: teams lack insight into what agents are doing or how to evolve them quickly. Agentforce 3 solves this. Informed by thousands of deployments since its October 2024 launch, the platform has already delivered measurable value — cutting Engine’s case handle time by 15%, resolving 70% of 1-800Accountant’s admin chats during peak tax weeks, and boosting Grupo Globo’s subscriber retention by 22%.
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