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Trust tells wheelchair user to weigh herself at pet shop
The Independent
|June 17, 2025
An NHS trust has apologised after staff told a wheelchair user she would have to go to a pet shop to be weighed.
Sarah Rennie said that at first she laughed when health bosses in Shropshire advised her to go to Pets at Home because the suggestion was so absurd.
However, she told The Independent it later dawned on her that the situation was not acceptable and showed that "services everyone else can access aren't possible for disabled people".
Ms Rennie, 39, from Shrewsbury, who has muscle-wasting, needs to be weighed to monitor her medication and exercise and to ensure her weight remains stable. Her difficulty began after she moved to Shropshire from Birmingham last year. Shropshire Community Health NHS Trust told her it was no longer commissioned to run its weighing clinic, which closed after the Covid pandemic.
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