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Ofwat orders water firms to give back almost £158m to customers
The Guardian
|October 09, 2024
Water companies in England and Wales will have to return nearly £158m to customers through lower bills next year after falling further behind on key targets including sewage spills and leaks.
The regulator, Ofwat, announced the penalties as part of its annual review of companies' performance.
The report showed sewage spills were reduced by just 2% between 2020 and 2024, way behind the 30% target for the 2020-25 period.
On leaks, companies have only achieved a reduction of 6% so far, against a target of 16% by 2025. Customer satisfaction has worsened further, to the lowest level since Ofwat started measuring it in 2020.
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