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Car insurance Which? warns motorists over renewal price rises
The Guardian
|July 05, 2025
It's a familiar scene: you open the renewal letter from your insurer, and the quote is much higher than last year, even though nothing's changed.
So you phone up and complain, and maybe suggest you will take your business elsewhere. Suddenly and miraculously, you are offered a much better price.
Most of us would chalk that down as a serious win - but what if you hadn't called?
The consumer organisation Which? is concerned that customers might be being "taken for a ride" on renewals. It wants the Financial Conduct Authority (FCA), the UK regulator, to investigate whether insurers are falling short of requirements to offer "fair value" to their customers.
Which? surveyed more than 2,000 adults with car insurance and found that "a large number" had benefited from reductions to their renewal price, with some getting £200 or more lopped off the original quote.
Denne historien er fra July 05, 2025-utgaven av The Guardian.
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