Mumbai One: All-in-one ticket app is instant hit on launch day

The app went live at 5am Thursday; saw 32,000 downloads by 5.30pm; commuters faced network blackout during maiden rides on Aqua line’s final phase

- Kamal Mishra

‘Mumbai One’, the new mobile app offering tickets for various public transport tickets in the city under one roof, witnessed an overwhelming response on its first day, with around 32,000 users downloading the app by 5.30pm on Thursday.

The app was made available for download starting at 5am. However, the commuters of Metro 3 (Aqua line), which commenced the much-awaited operations on Thursday, complained lack of access to digital ticketing solutions, including Mumbai One,citing a mobile network blackout across the newly-opened stretch. The issue affected passengers across all major telecom networks, rendering them unable to make calls, access mobile data or use UPI-based payment apps.