Sars ends remote work

TAXING TIMES: THUMBS UP AS FULL OFFICE RETURN SET FOR JANUARY >>→ Delays, poor service under work-from-home system slammed.

- Masoka Dube

The South African Revenue Service (Sars) will officially end its remote work policy at the start of next year, with all employees expected to return to the office full-time from 1 January.

The decision, confirmed by Sars commissioner Edward Kieswetter and reported by Business-Tech, has been welcomed by tax experts and many taxpayers, who say in-person service is essential for resolving complex issues.

Several Sars employees, speaking anonymously, acknowledged that remote work often made it difficult to assist clients effectively, especially when limited to phone communication.

Independent tax specialist Sesethu Cekeshe said taxpayers have the right to choose their preferred service channel, including branch visits and should never be forced to rely solely on telephonic support.

"Taxpayers have the right to choose their preferred channel for Sars services, including branch visits," she said.

"Some delays may occur if appointments are not booked, but access to branch services remains a taxpayer right and booking appointments online to visit a branch helps."