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IT firms rethink billing model as AI reshapes work
Mint Mumbai
|March 17, 2026
Information technology (IT) services companies are beginning to change their billing strategies to account for artificial intelligence (AI) work as the new technology increasingly takes over routine tasks.
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Two large information technology (IT) services companies -US-based EPAM Systems Inc, and homegrown Tech Mahindra Ltd are looking to include artificial intelligence costs in billing rates, instead of the traditional model of billing for engineers' time.
At its 12 March investor day, EPAM Systems said it plans to factor the prices of AI tokens, which clients pay for separately, into its billing model.
"Going forward, as we are migrating away or transitioning away from time and materials to more advanced capabilities or more advanced contracting models, we will be seeing that it's (AI tokens) going to be part of our commercial model. We're going to factor in the price of the tokens into our model itself, on top of it," said Balazs Fejes, chief executive officer (CEO) of EPAM, during the company's analyst day.
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