'HDFC Bank's focus is on service, inclusion, digital'

CEO Jagdishan emphasizes importance of supportive culture in letter to shareholders

- Shayan Ghosh

India’s largest private sector lender HDFC Bank Ltd is working on establishing a more inclusive workplace, enhancing customer service and strengthening digital infrastructure, chief executive officer Sashidhar Jagdishan said on Wednesday.

In his message to shareholders in the bank’s annual report, Jagdishan emphasized the importance of fostering a supportive culture to effectively harness talent, potential and capabilities. To achieve this goal, the bank has implemented a managerial behaviour framework based on the principles of nurture, care and collaboration. The “nurture, care, collaborate" initiative, which covered 12,000 managers in FY22, was extended to senior leadership and over 6,000 new managers in FY23.

“I am fully aware of the fact that there may be instances where some people managers might transgress our defined way of working. But, we have the resolve to nip it in the bud, both by way of training and counselling and appropriate action, ensuring that the same is not attempted by anyone else," said Jagdishan.