AI, flexibility & sustainability redefine workplaces in India

Employees' experience combined with AI tools can unlock greater innovation and creative problem-solving

- Hemant Kakkar

In the past 11 months, we've witnessed the rise of new workplace practices alongside the reinforcement of existing ones. One prominent trend has been the integration of artificial intelligence (AI) into daily organizational operations. Many companies are leveraging AI to automate repetitive tasks, significantly enhancing efficiency while enabling employees and leaders to focus on high-value activities. A notable example is TCS' Ignio platform, which automates critical back-end IT processes like system monitoring and infrastructure management.

Some organizations have gone a step further and utilized AI to enhance decision-making by adopting a more data-centric perspective or to elevate customer experience. By analyzing vast amounts of data, AI provides strategic insights for decision-makers and delivers personalized recommendations to customers, boosting engagement and satisfaction. Reliance's Jio Brain and Haptik's chatbots are examples of this evolving development.

A key outcome of this shift is the growing emphasis on reskilling and upskilling employees and equipping them with the necessary expertise to address the rapidly evolving needs of today's workplace.