Hosps, Star Health in row over suspension of cashless services

A major row has erupted between leading hospital associations and Star Health Insurance after the insurer suspended cashless services in several hospitals across the country, leaving patients and families facing unexpected financial burdens.

- AIMAN FATIMA

The Association of Healthcare Providers of India (AHPI) and the Indian Medical Association (IMA) Hospital Board said the abrupt suspension has triggered panic and distress among patients who bought insurance expecting cashless treatment. "Patients buy health insurance with the clear expectation of receiving cashless treatment at quality hospitals. It is unjust for insurers to withhold this facility after collecting premiums, leaving families to scramble for funds at the time of hospitalization," said Dr. Girdhar Gyani, Director General of AHPI, and Dr. Abul Hasan, Chairman of the IMA Hospital Board, in a joint statement issued after a meeting on 14 September.