DSWD continues to digitize services for better public access

The Department of Social Welfare and Development (DSWD) said it is ramping up efforts to digitize its frontline services to help Filipinos save time, avoid long lines, and prevent loss of income caused by having to take time off work to access assistance.

- By ELLALYN DE VERA-RUIZ

“If they spend the whole day queuing to get services, there's an opportunity cost. They have to be absent from work, and some are paid daily. That means lost income. If we have digital services and clients can use technology, they can access services at their own convenience,” Assistant Secretary for Information and Communications Technology and Chief Information Officer Johannes Paulus Acuna explained in Filipino in a DZMM interview on July 12.

“Transitioning to online platforms means the public need not be absent from work and other productive activities to avail of the services,” he added.