Flight chaos

‘DISRUPTIVE PASSENGERS’ FORCE EASYJET TO AXE FLIGHT TO JLA WITH CREW 'LEFT TRAUMATISED' AND HUNDREDS STUCK IN SPAIN

- By JAMIE GREER

HUNDREDS of people are stuck in Malaga after their EasyJet flight to Liverpool on Saturday night was cancelled because of 'disruptive passengers'

Holidaymakers knew something was wrong when they heard "shouting and screaming" from the plane they were queuing to get on, which was due to leave the Spanish city at 11.25pm local time.

Three people, who appeared to be drunk according to an eyewitness, were then taken away by EasyJet staff and Spanish police.

Following this, all passengers were taken back to the desk, where the captain informed them that, due to the incident, the plane's crew were traumatised and their flight to John Lennon Airport had been cancelled.

Several people have told the ECHO they are unhappy with EasyJet's customer service, with staff just telling them to "use an app" to get a new flight.

Many had to leave the airport with no accommodation available for the night.

A spokesperson for EasyJet has said that crew are required to say if they do not "feel fit to operate".

They apologised for the inconvenience the incident caused however, adding that staff have tried to minimise disruption and promised refunds to any customers who have booked their own accommodation.

Gaynor Loguellou, 64, from Greasby, was due to get on the flight along with her husband, daughter, in-laws and two grandsons.

She told the ECHO: "We were about 30ft from the door, sweltering in the glass tunnel and we could hear shouting.

"These two women walked past us. The Guardia passed us with a man. They were speaking Spanish by the door.

"The ground crew then said, you all have to go back to the desk, the captain wants to speak to you. Then he said, 'my crew are traumatised, so we're cancelling your flight.'