Amex Fined ₹1L for Blocking Doctor's Cards

The Additional District Consumer Commission of Thane has directed American Express Banking Corporation, a multinational bank, to pay ₹1 lakh in compensation to Dr Rekha Chaudhari, a beauty and wellness entrepreneur, for wrongfully blocking her primary and supplementary credit cards without prior intimation.

- HT Correspondent

MUMBAI:

Dr Chaudhari had approached the commission, seeking the restoration of her American Express (Amex) credit cards and ₹1 crore in damages for the alleged wrongful blocking, which she claimed had caused financial losses to her and her company, One Line Wellness Private Limited.

In her complaint, filed through advocate Shobhana Gopal of LR & Associates, Dr Chaudhari recounted that in December 2019, while attempting to pay a bill at a coffee shop and later while booking an urgent flight ticket to Delhi, she discovered that her primary Amex credit card had been blocked. Following a call to the bank, the card was restored.