Queue system brings relief to ENT patients at GMCH

Featuring screens displaying current & next in line patient details, the system is managing hospital's ever-growing rush

- Priyanka Thakur

CHANDIGARH: Patients visiting the ear, nose, and throat (ENT) outpatient department (OPD) at Government Medical College and Hospital (GMCH), Sector 32, can now say goodbye to long queues. On Wednesday, the hospital introduced a new queue management system in the ENT department located on the third floor of Block B, aiming to streamline patient flow and bring more transparency to the consultation process.

The new system features six small screens placed outside each consulting room and a large screen in the ENT department OPD waiting area. These screens display the name and token number of the patient currently inside the consultation room, as well as the details of the next patient in line.

Over the past decade, GMCH-32 has witnessed a significant surge in the number of patients visiting its OPD, with figures increasing by over one lakh.