How small acts of courtesy can make a big difference on Metro

GOOD PASSENGER BEHAVIOUR DURING PEAK HOURS IS KEY TO AVOID STRESS

- BY ZAINAB HUSAIN Features Writer

The Dubai Metro is a lifeline for millions of commuters, but during the morning and evening rush, packed platforms and crowded carriages can sometimes bring out the worst in commuters.

Dubai's Roads and Transport Authority (RTA) regularly reminds passengers to follow basic etiquette through signs, announcements and video messages, even carrying out inspections to ensure rules are followed.

While most people respect these guidelines, a few still overlook the unspoken rules of shared spaces, making the ride less pleasant for others.

So, what would regular Metro users like to see change? Gulf News spoke to Dubai residents to hear their thoughts on the small acts of courtesy that could make a big difference.

'Behaviour must improve'

"While the Dubai Metro is one of the most efficient and well-maintained public transport systems in the world, there are still a few behaviours I'd like to see improved," said Nisrin Arsiwala, a PR consultant.

"Standing clear of the doors and letting passengers get off before others get in is a small gesture, but it makes the whole process smoother and quicker. A little consideration from each of us can really help keep the Metro running as the world-class service that it is."

Finding a seat is tough

For PR professional Zainab A. Jimoh, one of the biggest daily challenges is finding a seat, especially during peak hours.