How agents deliver value

TODAY, AI IS way more than just an incredibly efficient tool of automation.

- SHISHANK GUPTA

It is becoming the nerve centre of business, determining how organisations create and deliver value. Organisations across industries are adopting AI technologies to decide better, grow faster and innovate smarter. Agentic AI has further expanded these possibilities by amplifying employee potential and accelerating time-to value, to make organisations more competitive.For example, an energy company centralised scattered documents containing health, security, safety and environment data in a SharePoint library and trained an AI agent to answer user queries. By providing employees instant access to information, the solution enhanced both productivity and quality of experience. Separately, an insurance firm used an agentic AI solution to streamline pre-authorisation processes and thereby reduced manual effort by 45%, while achieving 90% accuracy.