Smart spending

Expense systems have lost the plot

- Vibhore Goyal

A CFO of a public company recently shared her frustration: "Our flight costs have increased 23%. I don't know if we're taking more flights or have the costs of flights gone up? How many meetings is our team traveling for? Which sectors do we fly more? Our expense system doesn't tell me."

She went on to frustratingly add, "Our expense tool has 18 fields to fill when filing an expense. Our employees complain endlessly. These platforms claim to be mobile-first and user friendly. Maybe they were in sync with the demands of employees 10 years ago, but surely, no more!" She expressed her desire, "I want to minimise costs without giving the 'feeling' of 'cost-cutting' whilst simultaneously delivering a better employee experience."