Reinventing for the new era

EY'S INDIA DELIVERY CENTRES PLAY A KEY ROLE IN ADVANCING ITS GLOBAL AI AGENDA

- SUDHIR CHOWDHARY

AS AI RESHAPES consulting, EY is increasingly relying on its India global capability centres (GCCs) to build the engineering backbone for its AI platforms. EY Global Delivery Services (GDS) is a global network of delivery centres located in Poland, Argentina, Mexico, Spain, India and the Philippines. India hosts the largest EY GDS workforce - 60,000+ professionals of the global strength of 75,000-located in Delhi-NCR, Bengaluru, Chennai, Hyderabad, Coimbatore and Kochi. While it started with back-office support, today, India GDS is evolving into a global AI hub. Many AI, analytics, and platform engineering initiatives are built from these centres.

In recent times, the Big Four - Deloitte, PwC, EY and KPMG - have expanded their AI initiatives through huge investments and proprietary platforms. These efforts focus on agentic AI systems that automate complex tasks in audit, tax, consulting and client services. EY's $1.4-billion AI push-aimed at transforming the firm into an AI-centric organisation by embedding AI and GenAI into its services, internal operations, and technology platforms-is also anchored in India's GDS network.

"Today, EY India GDS has transformed into a centre for AI-enabled value creation, integrating GenAI into every service line and driving global AI innovation at scale," said Raghaven-dra Rengaswamy, consulting leader, EY GDS. "It functions as a leadership incubator, shaping global leaders and powering EY's innovation and technology transformation."