Transforming pension and PF services

EPFO reforms mark a new era of efficiency, transparency, and accessibility with a focus on simplifying operations, reducing delays, and leveraging technology

- SUMITA DAWRA

access to funds for members.

IT and database reforms: To improve the efficiency of EPFO services, a major IT reform has been undertaken through the Centralised IT Enabled System 2.01. The integration of new hardware through RailTel has enhanced processing speeds. Currently, the EPFO is working on the smooth migration of data to a single consolidated database and security audits, with full implementation expected by March 31. Once completed, this system is expected to reduce the average claim processing time to three to four days; eliminating the need for physical transfer of PF records across different zones and making transfers seamless.

Simplification of processes: A significant push has been made to simplify EPFO processes, particularly for transfer cases, profile updates, and documentation requirements. Key process improvements include simplified PF transfers (members no longer need to route their transfer claims through employers); easy profile updates (members whose Universal Account Number is Aadhaar-validated can now update key details without submitting any documents); and the removal of unnecessary document uploads, thereby reducing paperwork.