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75% of Indian businesses grapple with SaaS rollout delays
Financial Express Kochi
|March 06, 2025
AS INDIAN ENTERPRISES increasingly adopt Software-as-a-Service (SaaS) solutions to drive digital transformation, 75% of those that have done so since 2020 have faced implementation delays, leading to an average timeline overrun of 57% and a cost overrun of 43%, according to Zoho-IDC.
The duo launched a report titled "IDC State of SaaS Adoption in India Survey 2024", and said that these setbacks have resulted in an average loss of ₹5.6 crore in missed business opportunities.
The study also highlights that delays have affected employee productivity, customer experience, and overall competitive positioning.
"The ability to deploy SaaS solutions efficiently is no longer just an IT priority—it is a business necessity," said Sharath Srinivasamurthy, associate vice president, IDC India.
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