Govt caps airfares

MOCA HAS ALSO directed IndiGo to clear all pending passenger refunds without delay. The ministry has mandated that the refund process for all cancelled or disrupted flights must be fully completed by 8 pm on Sunday, December 7. Airlines have been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations. The ministry has clarified that any delay or non-compliance in refund processing will invite immediate regulatory action.

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"Toensure seamless grievance redressal, IndiGo has been instructed to set up dedicated passenger support and refund faciliation cells. These cells have been asked to proactively contact affected passengers and ensure hat refunds and alternative travel arrangements are processed without the need for multiple followups.The system of automatic refunds will remain active until operations stabilise completely," he government said in a