Rebuilding digital trust

TATA CONSULTANCY SERVICES (TCS) recently denied losing the Marks & Spencer account due to a cyberattack.

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While technically true, the company’s declining UK revenues suggest a deeper challenge. Similarly, Cognizant faces a $380-million lawsuit from Clorox over an attack exploiting its helpdesk.These security incidents have turned into an existential threat for India’s IT model.

For decades, India’s IT services industry thrived on one promise—high-quality delivery at a fraction of Western costs. But that equation is changing fast. Tools like GitHub Copilot, Chat-GPT, and Claude Code can write production-level code—they don’t get tired, never demand training, and cost little to operate. GitHub’s State of the Octoverse report says that 92% of developers now use AI coding assistants, with productivity gains of up to 55% for routine tasks. Soon, clients won’t compare Indian and Western programmers by hourly rates; they’ll compare humans against AI.