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VFS Global acquires majority stake in CiX Citizen Experience to create centre of excellence and promote Brazilian knowhow in Public Service abroad

Daily FT

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May 07, 2025

Supercharged growth: VFS Global's partnership will accelerate CiX's expansion across Brazil, Latin America, and beyond Global powerhouse: With VFS Global's capital, technology, talent and scale, CiX Citizen Experience will bring new products and technology to the global marketplace Quality of life commitment: Both companies are dedicated to innovative solutions, including the use of Al, that improve citizens' quality of life Local impact with wider reach: Collaboration to modernise services for citizens of Brazil by creating a centre of excellence that stands as a global example

VFS Global acquires majority stake in CiX Citizen Experience to create centre of excellence and promote Brazilian knowhow in Public Service abroad

VFS Global, the global leader in trusted technology services, empowering secure global mobility for governments and citizens, has completed the acquisition of a majority stake in CiX Citizen Experience, a leading provider of digital and physical citizen services based in Brazil.

This strategic acquisition marks a pivotal step in VFS Global's expansion journey particularly across Latin America (LATAM) as it continues to broaden its capabilities and deepen its impact in the public service delivery space.

With nearly two decades of pioneering innovation in citizen services, CiX has established a strong presence in Brazil. This success will be further scaled across LATAM and other global markets, leveraging VFS Global's international reach and operational excellence.

This acquisition is centred on driving transformation through advanced digital technologies, including Al and data-driven platforms. By uniting CiX's cutting-edge digital capabilities with VFS Global's extensive global infrastructure and expertise in managing complex service ecosystems, we are positioned to deliver next-generation, integrated solutions to public and private sector clients around the world.

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